Refund policy
We want you to love your purchase. If something isn't right, here's how we can help.
Returns
You can request a return within 14 days of receiving your item. To be eligible for a return:
- The item must be unused and undamaged.
- The item must be in its original packaging, with all parts and accessories included.
How to Start a Return
- Email us at multiemug@gmail.com with your order number and the reason for your return.
- We may ask you for photos of the item.
- Once your return is approved, we will send you the return instructions. Return shipping costs are paid by the customer. Please send us the tracking number after you ship the item.
Defective or Wrong Items
If you receive a defective item or the wrong item, please email us within 14 days of delivery with your order number and a photo of the problem. We will cover all costs and send you a replacement or a full refund.
Damaged in Delivery
If your item arrives damaged, please email us with your order number and photos of the item and the package. We will help you resolve it with the shipping carrier.
Exchanges
We do not offer direct exchanges. If you would like a different item, please return the original item and place a new order.
Order Cancellations
If you cancel your order before it has been shipped, we will refund the full amount, including shipping costs, with no deductions.
Refunds
Once we receive and inspect your return, we will let you know whether your refund has been approved. Approved refunds are sent to your original payment method within 10 business days. Please note that your bank or card provider may need some extra time to post the refund.
If more than 15 business days have passed since your return was approved, please contact us at multiemug@gmail.com