PRIVACY POLICY

Multiemug operates this store and website, including all related information, content, features, tools, products, and services (the "Services"), to offer you, our customers, a personalized shopping experience. Zenoure is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and share your personal information when you visit or use the Services, make a purchase or engage in another transaction through the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs with respect to the collection, processing, and sharing of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies, or can reasonably be linked to, you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it does not identify or cannot be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from such personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact information, such as your name, address, billing address, shipping address, phone number, and email address.
• Financial information, such as credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, payment method, payment confirmation, and other payment details.
• Account information, such as your username, password, security questions, preferences, and settings.
• Transaction information, such as the items you view, place in your cart, add to your wishlist, or purchase, return, exchange, or cancel, and your other purchase history.
• Communications with us, such as the information you share with us when you contact us, including through a customer support request.
• Device information, such as information about your device, browser, or network connection, your IP address, and other unique identifiers.
• Usage information, such as information about how you interact with the Services, including when and how you navigate or interact with them.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you, such as when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
• Automatically through the Services, such as from your device when you use our products or services, or visit our websites, through the use of cookies and similar technologies;
• From our service providers, such as when we engage service providers to help provide certain technologies, or when they collect or process personal information on our behalf;
• From our business partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use your personal information for the following purposes:

• To Provide, Personalize, and Improve the Services. We use your personal information to fulfill our contract with you, process your payments, ship your orders, remember your preferences and items you're interested in, send you notifications related to your account, process your purchases, returns, exchanges, or other transactions, create, maintain, and manage your account, arrange for shipping, facilitate returns and exchanges, enable you to post reviews, and create a personalized shopping experience for you, including product recommendations based on your purchases. This purpose also includes using personal information to better personalize and improve the Services.
• Marketing and Advertising. We use your personal information for marketing and promotional purposes (for example, to send you marketing, advertising, and promotional communications by email, text message, or postal mail) and to show you online advertisements for products or services on the Services or other websites, based on your previous purchases, items you've added to your cart, and other activities on the Services.
• Security and Fraud Prevention. We use your personal information to verify your account, provide a secure payment and shopping experience, detect, investigate, or take action regarding possible fraudulent, illegal, dangerous, or malicious activity, protect public safety, and maintain the security of our Services. If you use the Services and register for an account, you are responsible for keeping your account credentials safe. We strongly recommend that you do not share your username, password, or other access details with anyone else.
• Communicating with You. We use your personal information to provide you with customer support, respond promptly, deliver effective service, and maintain our business relationship with you.
• Legal Reasons. We use your personal information to comply with applicable law, respond to legal process (including requests from law enforcement or government agencies), review or participate in legal discovery processes, pursue potential or actual litigation or other legal dispute resolution processes, and investigate or enforce possible violations of our terms or policies.

How We Share Your Personal Information

In certain circumstances, we may share your personal information with third parties for legitimate purposes, subject to this Privacy Policy. Such circumstances may include:

• Sharing information with other third parties who provide services on our behalf (for example, IT management, payment processing, data analytics, customer support, cloud storage, and shipping and delivery), Shopify, and vendors.
• Sharing information with our business and marketing partners to provide marketing services and advertising to you. For example, we use Shopify to support the delivery of personalized advertising through third-party services, based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you live, you may have a right to direct us not to share information about you for purposes of targeted advertising and marketing based on your online activity with different merchants and websites.
• Sharing information when you direct or request us to do so, or otherwise consent to our sharing of information, such as sharing information for delivery of products to you, or if you use a social media widget or login integration.
• Sharing information with our affiliates, or otherwise within our corporate group.
• Sharing information in connection with a business transaction, such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services. We also use certain enhanced Shopify features that make use of data and information derived from your interactions with our store, other merchants, and Shopify, for purposes of protecting, growing, and improving our business. To provide these enhanced features, Shopify may use personal information collected about your interactions with our store, other merchants, and Shopify. In these instances, Shopify is responsible for the processing of your personal information, and for responding to requests to exercise your rights over the use of your personal information for these purposes. For more information about how Shopify processes your personal information and the rights you may have, please review the Shopify Consumer Privacy Policy. Depending on where you live, you may be able to exercise certain rights related to your personal information through the Shopify Privacy Portal.

Third-Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social media platforms, may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you believe we might have any personal information from or about a child, please contact us using the contact details set out below to have it deleted. As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined by applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances, and in certain cases, we may decline your request as permitted by law.

• Right to Access / Know. You may have a right to request access to personal information that we hold about you.
• Right to Delete. You may have a right to request that we delete personal information we maintain about you.
• Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
• Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
• Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails. If you opt out, we may still send you non-promotional emails, such as those about your account or orders.

You may exercise these rights where they are afforded to you by contacting us via the contact details set out below, or as otherwise described in the Services. To learn more about how Shopify uses your personal information and any other rights you may have, please visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable law, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before an agent can make a request on your behalf, we will require that the agent provide proof that you authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a reasonable timeframe, in accordance with applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us, or lodge your complaint with your local data protection authority.

International Transfers

Please note that we may transfer, store, and process your personal information outside the country you live in.

If we transfer your personal information outside of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses, or equivalent contracts issued by the relevant competent authority of the United Kingdom, unless the data is being transferred to a country that has otherwise been deemed to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last Updated" date, and provide any notice required by applicable law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at multiemug@gmail.com