We want you to be happy with your TailDash purchase.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return, your item must be:

• In the same condition in which you received it

• Unused or unworn

• In its original packaging

• Accompanied by proof of purchase

To start a return, please contact us at:

multiemug@gmail.com

Please do not return your package without contacting us first. Returns sent without prior approval may not be accepted.

Damaged or Incorrect Items

Please inspect your order when it arrives.

If your product is damaged, defective, or you received the wrong item, contact us as soon as possible and include photos or videos showing the issue.

We will review the situation and provide an appropriate solution.

Depending on the situation, this may include a replacement or refund.

Exchanges

We do not offer direct exchanges.

If you would like a different product or variant, please contact our customer support team. If your return is approved, you may return the original item and place a new order.

Non-Returnable Items

Certain items may not be eligible for return, including:

• Products that have been heavily used

• Products damaged due to improper use

• Items returned outside the 30-day return period

Please contact us if you are unsure whether your item is eligible.

Refunds

Once we receive and inspect your approved return, we will notify you whether your refund has been accepted.

If approved, the refund will be issued to your original payment method.

Please note that banks and payment providers may require additional processing time before the refund appears in your account.

Original shipping costs, where applicable, may not be refundable unless the product was damaged, defective, or incorrectly sent.